Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn how to set up and optimize a WhatsApp Business account for your enterprise. This comprehensive guide covers registration, profile creation, messaging features, compliance, and best practices.
Setting up a WhatsApp Business account is vital for medium to large enterprises looking to enhance engagement with clients through effective communication channels. This guide provides IT decision-makers, compliance officers, and operational heads in South Africa with a comprehensive overview of the steps needed to set up a WhatsApp Business account, ensuring your organization leverages this powerful tool for customer interaction while remaining compliant and secure.
WhatsApp Business accounts are tailored for businesses to manage and facilitate communication with their customers. Unlike standard WhatsApp accounts, the Business version comes with additional functionalities such as automated replies, analytics, and customer interaction features designed specifically for operational efficiency in a corporate environment.
Begin by downloading the WhatsApp Business app from the Google Play Store or Apple App Store. Ensure that you download the official version to maintain data security.
Choose a valid phone number to register. This number cannot be linked to any other WhatsApp account. You may use your existing business phone number or obtain a new one specifically for the WhatsApp Business account. During registration, you will receive a verification code via SMS or call.
Once verified, you can set up your business profile. Fill in your business name, type, and describe your services. Make sure to upload a professional profile photo, preferably your company logo, to enhance credibility.
Utilize the messaging tools available within the app. Create quick replies for frequently asked questions, set away messages, and configure greeting messages to streamline customer communication.
Consider integrating your WhatsApp Business account with your CRM software. This integration allows for better management of customer interactions, providing a cohesive communication experience across platforms.
As with any communication tool, compliance with data regulations, such as POPIA in South Africa, is crucial. Review your messaging policies, obtain customer consent where necessary, and implement data security measures to protect sensitive information.
To maximize the impact of your WhatsApp Business account, consider these best practices:
Setting up a WhatsApp Business account can be a game changer for enterprises aiming to enhance their communication strategies. By following this setup guide, businesses can quickly establish a professional presence on this platform, leverage its powerful features, and maintain compliance with regulatory requirements. The integration of WhatsApp Business into your communication workflows can significantly improve customer engagement and operational efficiency, positioning your company for success in the competitive South African market.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.