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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore how South African enterprises can leverage automation in WhatsApp Business Account management for enhanced customer engagement and operational efficiency.
As businesses look to streamline communication and improve efficiency, automation in WhatsApp Business Account management emerges as a key strategy. This detailed guide explores the various aspects of automation within WhatsApp Business, focusing on how South African enterprises can leverage this powerful platform to enhance customer engagement, reduce operational burdens, and optimize resource allocation.
WhatsApp Business offers unmatched reach with over 2 billion users globally. For large enterprises, managing customer interactions through this platform can become challenging without the right automated solutions. Automation helps organizations respond efficiently, maintain consistency in customer interaction, and ensure that critical communication reaches the intended audience promptly.
To fully utilize the capabilities of WhatsApp Business, enterprises must understand critical automation functionalities. Here are some features that can be particularly advantageous:
Set up automated responses for frequently asked questions to ensure customers receive prompt answers without needing human intervention.
Implement chatbots for complex inquiries, guiding customers through FAQs, product information, and support issues efficiently.
Integration with analytics and CRM systems ensures that all communications are recorded, making it easier to track engagement and customer histories. This data can drive decision-making and enhance marketing strategies.
Entering the realm of automation requires careful planning and execution. Here are best practices enterprises should follow:
Consider an enterprise in the financial services sector that implemented automation in their WhatsApp Business Account. By integrating a chatbot for routine inquiries and automating appointment scheduling, they observed a 50% reduction in customer waiting times and a significant boost in customer satisfaction ratings.
Key performance indicators should focus on engagement rates, conversion rates for leads, and overall customer service interactions. Businesses should aim for continuous improvement to refine their approach over time.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.