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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover the step-by-step process for setting up a WhatsApp Business account tailored for your enterprise needs. Enhance customer engagement while ensuring compliance with this comprehensive guide.
In the digital age, effective communication with customers is vital for corporate success. WhatsApp Business offers a powerful platform to enhance customer engagement for medium and large enterprises in South Africa. This guide provides an in-depth walkthrough on how to set up a WhatsApp Business account tailored for your organization, emphasizing the security and compliance features specifically designed for enterprise needs.
WhatsApp Business is designed to meet the communication needs of enterprises, providing features that allow for direct engagement with customers. Here are several advantages:
Follow these detailed steps for setting up your WhatsApp Business account:
Download the WhatsApp Business app from the Google Play Store or the Apple App Store. Ensure you are downloading the correct application as there is a standard WhatsApp app for personal use.
You will need to provide a phone number that will be used solely for your business. On opening the app, follow the on-screen instructions to verify your number via a SMS code.
Note: You cannot use the same phone number for both the personal and business account.
After verifying your phone number, go to Settings and select Business Settings. Here, fill out the essential business information:
A well-structured profile helps customers understand your services and increases their trust in your brand.
WhatsApp Business provides various tools to facilitate customer communication. Explore and set up:
Ensure that your use of WhatsApp Business complies with local regulations, such as the Protection of Personal Information Act (POPIA) in South Africa. This includes obtaining consent from customers before sending marketing messages and safeguarding their data.
Once set up, follow these best practices to maximize your WhatsApp Business communication:
Setting up a WhatsApp Business account can significantly enhance your customer engagement strategies, allowing for secure, efficient, and direct communication with clients. By following this guide, South African enterprises can tap into the benefits of this powerful messaging platform while ensuring compliance and operational efficiency.
Get started today and see immediate results
Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.