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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore how to successfully integrate WhatsApp for Business APIs into your enterprise systems. Enhance customer engagement, optimize operations, and ensure compliance with our comprehensive guide.
As enterprises in South Africa continue to embrace digital transformation, integrating WhatsApp for Business into their operational framework is no longer just a trend – it's a necessity. This guide explores the various Account Integration APIs that allow businesses to seamlessly connect WhatsApp's features with their existing systems, enhancing customer engagement and operational efficiency.
WhatsApp for Business offers a direct line of communication with customers, enabling instant responses and enhancing user experience. The integration of WhatsApp APIs into enterprise systems provides numerous advantages:
WhatsApp offers several APIs tailored for business needs, each designed to facilitate specific functionalities and improvements in communication:
This API allows businesses to create a robust profile that displays essential information such as business name, description, address, website, and operating hours.
With this API, businesses can send and receive messages, including media files, interacting with customers instantly and efficiently.
This allows businesses to send pre-approved template messages for notifications like appointment reminders, shipping updates, and alerts after customers have opted in.
This API provides real-time updates about the messages sent and received, ensuring that customers are always informed and the business is responsive to inquiries.
Integrating WhatsApp for Business APIs provides several key benefits that drive operational success in enterprises:
To successfully implement WhatsApp for Business API, follow these essential steps:
As part of implementing WhatsApp for Business, it’s crucial for enterprises to adhere to POPIA regulations to maintain customer privacy and data protection.
Numerous South African corporations, from financial institutions to e-commerce platforms, have successfully integrated WhatsApp APIs:
WhatsApp for Business Account Integration APIs represent a transformative opportunity for South African enterprises seeking to elevate their customer engagement and operational efficiency. By embracing this technology, businesses can not only meet customer expectations but also establish enduring relationships that drive growth.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.