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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the key differences between live chat and chatbot solutions on WhatsApp for Business. Learn to choose the right approach for your enterprise's customer engagement strategy.
As enterprises increasingly adopt WhatsApp for Business to enhance customer engagement, the debate between implementing live chat services versus chatbots intensifies. In this detailed guide, we explore the strengths and weaknesses of both options, aiding corporate decision-makers in selecting the most effective solution for their specific communication needs.
WhatsApp for Business provides a platform tailored for enterprises to communicate seamlessly with customers. With features that cater specifically to business requirements, such as chat automation, secure messaging, and integrated customer support, it presents a unique opportunity for companies to enhance their customer experience.
Understanding the core functionalities of live chat and chatbots is pivotal for making informed decisions:
Selecting between live chat and chatbots requires a thorough analysis of your business operations, customer needs, and long-term goals. Several factors to consider include:
Consider how live chat and chatbots are utilized across different sectors:
In the financial sector, chatbots provide quick access to account balances, transaction data, and frequently asked questions, while live chat offers personalized advisory services for wealth management.
E-commerce businesses leverage live chat for detailed product inquiries and post-purchase support while using chatbots to handle order status inquiries and FAQ responses.
Both live chat and chatbots present unique advantages for enterprises utilizing WhatsApp for Business. By evaluating your operational needs, customer preferences, and long-term objectives, you can implement a solution that enhances your customer service strategy and drives growth. Ultimately, the right approach may even involve a hybrid model that leverages both live human support and efficient automation, striking a balance that fosters exceptional customer experiences.
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Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.