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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn how to set up WhatsApp for Business Live Chat with our comprehensive guide designed for enterprises. Discover setting steps, best practices, and success metrics for effective customer engagement.
In today’s fast-paced business environment, effective communication is critical for success. WhatsApp for Business has emerged as an essential tool for enterprises, offering a robust platform for live chat that enhances customer engagement and support. This comprehensive guide will dive into the steps required to set up WhatsApp for Business Live Chat, ensuring your organization can leverage this powerful tool to foster stronger relationships with clients and streamline communication.
WhatsApp for Business is tailored specifically for small to medium-sized enterprises, providing additional features that are beneficial for managing customer interactions. The live chat feature empowers businesses to engage in real-time conversations with customers, offering quick responses and personalized service, which is crucial in today's competitive landscape.
Begin by downloading the WhatsApp Business app from the Google Play Store or Apple App Store. Note that this is distinct from the regular WhatsApp application, as it includes features specifically tailored for business users.
After installation, register your business phone number. You will be prompted to create a business profile that includes essential information such as:
To enable live chat effectively, customize the following features:
For larger enterprises, integration with existing systems such as CRM tools or customer support platforms is crucial. Utilize the WhatsApp Business API to connect with your existing technology stack:
Ensure your customers are aware of your WhatsApp live chat option by promoting it through:
To maximize the effectiveness of your WhatsApp for Business Live Chat, consider the following best practices:
Utilizing WhatsApp for Business effectively allows for measurable outcomes. Track success through metrics such as:
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.