Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn how to set up a WhatsApp Business account to boost customer engagement and streamline communication for your enterprise in South Africa. Step-by-step guide for professionals.
In the digital age, effective communication is paramount for South African enterprises looking to enhance customer engagement and streamline operations. Setting up a WhatsApp Business account can be a game-changer, offering companies a platform to connect with clients in real-time while maintaining professionalism. In this guide, we provide detailed steps on how to set up your WhatsApp Business account, addressing the unique needs of corporate stakeholders, IT decision-makers, and operational heads.
WhatsApp Business is specifically designed to cater to the needs of businesses. Here are a few reasons why South African enterprises should consider leveraging this platform:
Visit the Google Play Store or Apple App Store and search for "WhatsApp Business." Download and install the app tailored for businesses.
Open the app; you will be prompted to enter your phone number. Make sure to use a dedicated business number to avoid mixing personal and business communications. You will then receive a verification code via SMS to confirm your number.
Complete your business profile by providing essential information:
Utilize WhatsApp Business features such as quick replies for frequently asked questions and automated messaging for timely responses. Set up greeting messages to welcome customers when they initiate contact.
Promote your WhatsApp number across your marketing channels, including websites, social media, and email signatures. Encourage customers to reach you through WhatsApp for inquiries, support, and feedback.
To maximize the effectiveness of your WhatsApp Business account, consider the following best practices:
When utilizing WhatsApp Business, ensure compliance with South Africa’s Protection of Personal Information Act (POPIA). Obtain explicit consent from customers before sending promotional messages, and treat customer data with the utmost care to protect their privacy.
In today’s fast-paced business environment, a WhatsApp Business account provides a vital communication channel for South African enterprises. By following this guide, IT decision-makers and operational heads can set up a professional account that enhances customer interactions and drives engagement. Start today to unlock the potential of effective business communication.
Get started today and see immediate results
Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.