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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn how to integrate payment options into WhatsApp for Business, enhancing customer interactions and boosting sales for South African enterprises.
As South African businesses increasingly embrace digital solutions, integrating payment options into their communication channels has become paramount. One of the most effective and convenient platforms for this purpose is WhatsApp for Business. By enabling payment integration, enterprises can streamline transactions, enhance customer experiences, and drive sales. This comprehensive guide will walk you through the essential steps, best practices, and considerations for setting up payment integration on WhatsApp for Business.
WhatsApp for Business is a versatile platform that allows enterprises to communicate efficiently with customers. Payment integration furthers this capability, allowing businesses to send invoices, receive payments, and confirm transactions directly within the app. It enhances customer satisfaction by providing a seamless and secure payment experience.
Implementing payment integration can substantially benefit medium to large enterprises, particularly those in sectors like retail, healthcare, and services, with the following advantages:
Follow these practical steps to set up payment integration on WhatsApp for Business:
Before integrating payments, ensure that you have a functioning WhatsApp Business account. Download the app, register with your business number, and complete your profile with relevant business information.
To facilitate payments through WhatsApp, you must partner with a payment processor compatible with the platform. Some reputable providers in South Africa include:
Utilize the API from your selected payment processor to integrate payment functionality into your WhatsApp Business account. The integration typically involves:
Create customized message templates for payment requests. Incorporate essential details like payment amounts, descriptions, and confirmation messages.
Ensure that your customer support and sales teams are well-trained in handling payment requests and responding to customer queries related to payments via WhatsApp.
To maximize the benefits of payment integration on WhatsApp for Business, consider the following best practices:
Integrating payment options into WhatsApp for Business can significantly enhance customer interactions, boost sales, and streamline payment processing for South African enterprises. By following the steps outlined in this guide, businesses can effectively implement a secure payment integration that meets operational needs and compliance requirements.
Don't miss out on the opportunity to leverage WhatsApp for Business for seamless payment communications. Get in touch with Bidvest Data today to explore how we can help you implement secure payment integration tailored to your enterprise requirements.
Get started today and see immediate results
Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience

Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.

Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.

Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.

End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.

Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.