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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how to set up your WhatsApp Business account with our comprehensive guide tailored for South African enterprises. Learn about key benefits, step-by-step setup, and best practices for enhanced customer engagement.
Setting up a WhatsApp Business account is essential for South African enterprises looking to enhance customer communication, improve service delivery, and streamline operational processes. This thorough guide will walk you through the entire setup process, ensuring that your organization can leverage WhatsApp Business effectively to engage with clients, provide real-time support, and drive sales.
WhatsApp Business is a powerful communication tool specifically designed for small and medium businesses. It offers advanced features that allow companies to interact with customers in a more professional manner, including automated responses, business information, and analytics.
Setting up your WhatsApp Business account involves several clear steps that will enable you to create a profile and enhance customer interactions. Follow this comprehensive guide to get started:
Download the WhatsApp Business app from the Google Play Store or Apple App Store, ensuring that you select the correct app designed for businesses.
You can register a new phone number or use an existing one. If using an existing number, it must not be linked to any other WhatsApp account. Verify your number through the SMS or voice call verification process.
Fill in your business information such as business name, category, location, description, and website (if applicable). A well-structured profile ensures potential clients can find your enterprise easily while also reinforcing trust.
Utilize the automated messaging features to create a “Welcome Message” and set up “Away Messages” for when you are unavailable. You can also create “Quick Replies” to expedite common customer inquiries.
Leverage Business API applications for integration with your CRM or customer service software for more efficient communication. Explore features like labels for organizing chats and contacts to streamline operations.
Once your WhatsApp Business account is set up, applying best practices will ensure optimal usage:
In setting up your WhatsApp Business account, it is crucial for enterprises to adhere to compliance standards, particularly under the Protection of Personal Information Act (POPIA) in South Africa.
Implementing a WhatsApp Business account can fundamentally transform your enterprise’s customer communication strategy. By following this comprehensive setup guide, your organization can ensure it maximizes the platform's capabilities while enhancing engagement and efficiency in a compliant manner.
Embrace the future of customer communication. Set up your WhatsApp Business account today and discover the difference it can make for your enterprise.
Get started today and see immediate results
Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.