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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn how to successfully integrate WhatsApp Live Chat using API with this step-by-step guide tailored for South African enterprises seeking to enhance customer communication and service.
Integrating WhatsApp Live Chat with your enterprise API can revolutionize customer communication, streamline operations, and significantly enhance customer service experiences. This technology facilitates real-time communication through one of the most popular messaging platforms in South Africa. In this guide, we will explore the step-by-step process to effectively integrate WhatsApp Live Chat with your existing systems, focusing on the unique needs of medium to large enterprises.
WhatsApp has become a key communication tool for businesses, allowing them to interact with customers in real-time. Here’s why integrating WhatsApp Live Chat using an API is critical for enterprises:
To start the integration process, the first step is to create a WhatsApp Business Account. This can be done as follows:
Access to the API is essential for integration:
Third-party messaging service providers facilitate API integration, manage messaging volumes, and ensure compliance with WhatsApp's regulations. Options include:
Evaluate each provider based on pricing, features, and support options to select the best fit for your enterprise needs.
Here's how to begin the integration:
Testing is crucial to ensure everything functions smoothly:
Once integrated, applying best practices can further enhance your live chat effectiveness:
While integrating WhatsApp Live Chat can yield significant benefits, businesses may face certain challenges:
Integrating WhatsApp Live Chat with your API can transform customer interaction strategies, providing businesses with a powerful tool to enhance communication and drive engagement. By following the steps outlined above and adhering to best practices, enterprises can effectively harness this technology for superior customer service and operational efficiency.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.