Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the ultimate guide on automating workflows with WhatsApp Business. Learn practical strategies, best practices, and industry applications for South African enterprises.
In today's fast-paced business environment, automation is key to maintaining efficiency and responsiveness in operations. WhatsApp Business offers unique capabilities for South African enterprises looking to automate workflows, enhance customer engagement, and streamline communication processes. In this guide, we explore practical strategies for implementing WhatsApp Business into your workflows, focusing on best practices, compliance considerations, and real-world applications tailored for various industries such as finance, healthcare, and logistics.
WhatsApp Business is a powerful platform that allows companies to connect with customers seamlessly while providing an array of automation tools. With features like automated replies, business profiles, and interactive messaging, businesses can create efficient workflows that ensure timely responses and enhanced customer satisfaction.
To effectively automate workflows using WhatsApp Business, companies must follow several essential steps:
Automating workflows effectively requires an understanding of best practices that maximize engagement and ensure smooth operations:
Different industries can leverage WhatsApp Business to automate workflows tailored to their specific requirements. Here are a few examples:
Banks and financial institutions can automate notifications for transactions, loan applications, and account updates while providing 24/7 customer support through chatbots.
Medical practices can send appointment reminders, health tips, and follow-up messages, improving patient engagement and operational efficiency.
Enterprises should monitor key performance indicators (KPIs) to assess the effectiveness of their automated workflows. Important KPIs might include:
Automation through WhatsApp Business signifies a transformative step for South African enterprises aiming to enhance efficiencies and customer results. By adopting the outlined strategies and best practices, organizations can leverage this platform to streamline workflows, enhance customer interactions, and ultimately drive business success. Ready to take your workflow automation to the next level? Let Bidvest Data support your implementation with expert insights and tailored solutions.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.