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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Delve into the costs associated with Rich Communication Services (RCS) for enterprises, including setup, recurring expenses, and ROI considerations for effective budget planning.
In the rapidly evolving landscape of digital communication, Rich Communication Services (RCS) offer enterprises an enhanced method of engaging with their customers. While the benefits of RCS are clear, understanding the associated costs is crucial for IT decision-makers, compliance officers, and procurement managers. This comprehensive guide breaks down the various costs involved in implementing and maintaining RCS solutions, ensuring that South African enterprises are well-informed before making strategic communication investments.
Rich Communication Services are an upgrade over traditional SMS, designed to provide a more interactive experience for users. With RCS, businesses can send messages that include images, carousels, buttons, and quick replies, transforming customer interactions into a more engaging experience.
Implementing an RCS solution involves several cost components that enterprises need to consider:
The initial setup costs can vary based on the provider and the scale of implementation. Key factors affecting initial costs include:
Recurring costs refer to ongoing expenses associated with RCS services, such as:
To fully leverage the potential of RCS, staff training and ongoing support are necessary investments. This includes:
While the costs associated with RCS can be significant, it’s essential to evaluate the potential ROI. RCS can enhance customer engagement, improve conversion rates, and streamline customer service processes, leading to:
Before adopting an RCS solution, enterprises should consider:
Understanding the costs associated with Rich Communication Services is essential for South African enterprises looking to enhance their communication strategy. By weighing the initial setup costs against potential ROI, businesses can make informed decisions that align with their communication goals and operational needs.
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Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business