Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover the powerful features of Rich Communication Services (RCS) and how they can enhance customer engagement for enterprises across South Africa. Enhance your communication strategies today!
Rich Communication Services (RCS) represent a next-generation messaging protocol that empowers enterprises to engage with customers in a more dynamic and interactive manner. As businesses across South Africa transition to digital-first strategies, understanding the robust features of RCS is crucial for IT decision-makers and operational heads aiming to enhance customer communication and drive engagement. In this comprehensive guide, we will explore the fundamental features of RCS and its transformative potential for enterprises.
RCS extends traditional SMS functionalities by allowing businesses to send rich media messages and interactive content directly to their customers’ devices. Unlike standard SMS, which is limited to 160 characters and plain text, RCS leverages Internet Protocol (IP) to create engaging conversations through images, video, audio, quick replies, and buttons.
RCS is not just about sending messages; it’s about transforming customer interactions across channels. By integrating RCS into their customer experience strategies, businesses can create a holistic communication ecosystem that enhances user engagement.
In today’s environment, security is paramount. RCS supports advanced security measures that protect customer data and ensure compliance with regulations such as POPIA in South Africa. Businesses can send messages over secure channels, minimizing the risks associated with data breaches.
RCS is versatile and can be used across various industries to enhance customer communication. Here are a few practical applications:
Send promotional messages with product images, exclusive offers, and quick purchase links to drive sales directly from customer devices.
Deliver appointment reminders, health tips, and care advice with interactive elements that enable patients to confirm, reschedule, or ask questions quickly.
To implement RCS, businesses must partner with a reliable service provider that offers RCS capabilities and can seamlessly integrate with existing systems. Working closely with an experienced provider ensures proper setup, adherence to compliance regulations, and comprehensive support for future enhancements.
Rich Communication Services (RCS) present a valuable opportunity for enterprises looking to upgrade their customer communication capabilities. By leveraging RCS, businesses can foster deeper connections with customers, drive engagement, and ultimately improve satisfaction levels.
Get started today and see immediate results
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.
Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford