Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn how to successfully implement Rich Communication Services (RCS) in your enterprise. Discover key features, implementation steps, integration strategies, and measuring success for optimal customer engagement.
As enterprises increasingly prioritize effective customer engagement through innovative communication channels, Rich Communication Services (RCS) emerge as a game-changer. This guide provides enterprise-level decision-makers, including IT leaders and procurement managers, with a detailed roadmap for implementing RCS in business operations—all while ensuring optimal integration with existing communication infrastructures, compliance with regulatory standards, and alignment with enterprise objectives.
Rich Communication Services is an advanced messaging protocol that enhances traditional SMS, providing businesses with a versatile platform for engaging customers through multimedia, interactivity, and real-time data sharing. Unlike standard text messaging, RCS offers features such as images, carousels, buttons, quick replies, and branded messaging.
The implementation of RCS within an enterprise environment requires a structured approach. Here are key steps to guide you in your planning:
To achieve the best results from your RCS implementation, seamless integration with existing communication channels and systems is vital. Here’s how to approach integration:
Tracking and evaluating the success of RCS implementation is essential for ongoing optimization. Focus on metrics that reveal customer engagement and service performance:
Many industries can benefit from implementing RCS, including:
Banks and financial institutions can use RCS for sending transaction alerts, promotional offers, and personalized communication securely.
Retail businesses can leverage RCS for sending order confirmations, delivery updates, and engaging customers with interactive promotions.
Implementing Rich Communication Services represents a significant opportunity for enterprises looking to enhance customer engagement and streamline communication. By following a well-structured implementation plan, integrating with existing systems, and frequently measuring success, organizations can fully leverage the benefits of RCS to foster stronger connections with their customers.
Get started today and see immediate results
Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.