Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn effective troubleshooting strategies for resolving delivery issues in SVSMS. Discover best practices, common problems, and proactive measures for maintaining efficient communication.
Delivery management is crucial for enterprises utilizing Short-Value SMS (SVSMS) as a communication tool. While SVSMS offers efficiency in messaging, delivery issues can arise, affecting communication workflows. This comprehensive guide delves into common delivery issues experienced in SVSMS, effective troubleshooting methods, and proactive strategies for ensuring seamless delivery for South African enterprises.
SVSMS is a powerful tool for sending concise messages swiftly, but delivery issues can occur due to various factors. Understanding these factors is key to maintaining efficient communication:
Addressing delivery problems requires understanding typical issues reported by enterprises. Here are some common scenarios:
Messages may not reach recipients due to:
Messages may be delayed because of:
Messages may be cut off due to:
Here’s a step-by-step guide to troubleshoot and resolve common SVSMS delivery issues:
Ensure all recipient numbers are in the correct format (including country code). A typical South African number format would be +27 followed by 9 digits.
Utilize network diagnostic tools to check for outages or congestion along the routing path during peak times.
Examine message formatting. Avoid including unsupported characters, and double-check message length to ensure it meets SVSMS standards.
Run test messages to a variety of devices and networks to isolate the issue. This can help determine if it's a network-specific problem or an issue with the service provider.
To mitigate future delivery issues, enterprises can adopt the following strategies:
If delivery issues persist despite troubleshooting efforts, consider consulting with specialists. Companies like Bidvest Data can offer technical support tailored to the complexities of your messaging needs.
Our team at Bidvest Data is equipped to help you maximize your SVSMS delivery efficiency. Contact us today to learn more about our solutions!
Get started today and see immediate results
Get answers to common questions about Sms And Svsms
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.