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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the critical importance of tracking SMS communications for South African enterprises. Learn about key benefits, best practices, and how Bidvest Data can help optimize your SMS strategy.
In today's fast-paced business climate, effective communication is paramount for enterprises across various sectors, such as financial services, healthcare, logistics, and telecoms. SMS communications have emerged as a reliable channel for reaching customers and stakeholders. However, as important as sending these messages is the ability to track and analyze them. This blog post delves into the significance of tracking SMS communications, the benefits it offers, and best practices for implementing this vital function within your enterprise operations.
The ability to monitor SMS communications presents a wealth of strategic advantages for organizations looking to enhance customer engagement and streamline operations. Tracking SMS messages allows businesses to:
For enterprises, effective SMS tracking translates to tangible business benefits that can significantly impact overall performance. Some key advantages include:
By gaining insights into SMS campaign performance, businesses can make data-driven decisions that enhance targeting and content strategies. Such informed choices lead to higher engagement levels and better conversion rates.
Tracking provides visibility into message delivery and response, holding teams accountable for their engagement efforts. This visibility fosters a culture of responsibility and continuous improvement in communication practices.
Data-driven insights on customer interactions enable businesses to tailor their messaging strategies, crafting personalized communications that resonate more deeply with recipients.
To maximize the benefits of SMS tracking, enterprises should implement several best practices:
For South African enterprises aiming to thrive in today's competitive landscape, tracking SMS communications is no longer optional — it is essential. By embracing the capabilities that SMS tracking offers, organizations not only enhance their communication efficacy but also fortify customer relationships and drive operational success. Start exploring how Bidvest Data can support your SMS communication tracking needs, ensuring your enterprise gets the most from this powerful communication channel.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Sms And Svsms
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.