Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how customizable SMS solutions can enhance patient communication and operational efficiency in the healthcare industry. Learn about best practices, implementation strategies, and compliance considerations.
In the dynamic landscape of the healthcare industry, effective communication is essential for improving patient outcomes and operational efficiency. Customized SMS solutions stand out as a vital component in facilitating seamless communication between healthcare providers and patients. This comprehensive guide explores the benefits, best practices, and implementation strategies for integrating customizable SMS solutions into healthcare settings, particularly tailored for the specific needs of South African enterprises.
The healthcare sector is characterized by its unique communication demands, necessitating timely and secure interactions. Customizable SMS solutions offer a flexible way to manage patient communication, scheduling appointments, sending reminders, and delivering critical health information effectively. By leveraging the potential of SMS, healthcare organizations can enhance patient satisfaction, reduce missed appointments, and streamline day-to-day operations.
Implementing SMS solutions requires careful planning and consideration to achieve desired outcomes. Below are the essential steps healthcare organizations should take:
Ensuring compliance with local regulations, such as POPIA, when using SMS for patient communications is crucial. Healthcare organizations must prioritize patient privacy while maintaining clear consent protocols for SMS communications.
Several healthcare providers in South Africa have seen significant improvements by integrating customizable SMS solutions. One hospital reported a 30% decrease in missed appointments after implementing SMS reminders, while a clinic witnessed a dramatic rise in patient satisfaction rates due to timely health updates delivered via SMS.
By utilizing SMS reminders and appointment confirmations, Hospital A reduced no-show rates significantly and improved scheduling efficiency, paving the way for better patient management.
Clinic B leveraged SMS communications for patient follow-ups, resulting in a 25% increase in patient engagement and improved treatment adherence.
Customizable SMS solutions represent an opportunity for healthcare providers to leverage technology in order to enhance patient communication, engagement, and overall operational efficiency. By investing in a robust SMS platform, South African healthcare organizations can significantly improve patient experiences while optimizing internal processes.
Bidvest Data offers comprehensive customizable SMS solutions tailored specifically for the healthcare sector, ensuring compliance, security, and impact. Contact us today to learn how we can empower your organization with effective communication strategies.
Get started today and see immediate results
Get answers to common questions about Sms And Svsms
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.