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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore common issues in customizable email communications for South African enterprises and learn effective troubleshooting methods to optimize performance and ensure compliance.
Customizable email solutions have become essential in today's competitive business landscape, enabling enterprises to tailor communications for their specific audience segments. However, like any complex system, customizable email platforms can encounter issues that hinder performance and effectiveness. In this comprehensive guide, we delve into troubleshooting common issues associated with customizable email configurations, providing actionable insights tailored for South African enterprises.
Customizable email platforms allow businesses to create targeted, personalized communication for their audiences. However, due to various factors such as integration challenges, compliance issues, or technical errors, users may encounter roadblocks that require troubleshooting.
To effectively address customizable email issues, enterprises can follow this structured troubleshooting process:
Gather specific information about the problem. Determine if the issue is user-specific or affects a larger group, and check whether it pertains to delivery, formatting, or integration.
Verify settings like SPF, DKIM, and DMARC records for email authentication. Ensure that the sender's email address is properly configured and validated.
Utilize analytics from your email platform to study delivery failures. Look for bounce-back messages or patterns indicating systemic issues.
Send test emails to various email clients to check for rendering issues. Adjust HTML and CSS within email templates based on those results to ensure compatibility across platforms.
Ensure that the integration between your email platform and other systems (like CRM or ERP tools) is functioning correctly, addressing any identified discrepancies in data flow.
Proactively addressing common issues can enhance the performance of your customizable email solutions significantly. Consider the following practices:
Compliance with regulations such as POPIA is critical for enterprises utilizing customizable email systems. Implement the following strategies to ensure compliance:
Troubleshooting customizable email issues is pivotal in maintaining a successful enterprise communication strategy. By understanding common problems, implementing best practices, and ensuring compliance with local regulations, your organization can enhance the effectiveness of its email outreach. As a premier provider of customizable email solutions, Bidvest Data is here to support your enterprise with the resources and expertise you need to overcome any challenges and optimize your email communications.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about EMAIL
Discover our comprehensive solution features designed to transform your business communication experience
We implement your designs, images and artwork for optimal delivery. We measure and manage spam ratings, and we monitor and manage blacklisting and reputation of sending domains.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons in the email body and built into the unique microsite.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time email sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to email. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, email delivery status, and customized reports on microsite access.