Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore practical solutions for troubleshooting zero-rated email connections in South African businesses. Enhance email communication without incurring data costs. Optimize your enterprise operations today!
In today's digital landscape, email remains a fundamental channel for communication within enterprises. However, voice and data service providers often offer zero-rated email services to enhance operational efficiency by eliminating data costs. For organizations in South Africa, troubleshooting issues related to these connections is crucial for maintaining seamless communication. This comprehensive guide examines common challenges associated with zero-rated email connections, providing practical solutions tailored for medium to large enterprises across various sectors.
Zero-rated email connections enable users to send and receive emails without incurring data charges. This feature is primarily beneficial for organizations aiming to improve communication while reducing operational costs. In South Africa, service providers like mobile network operators may implement zero-rated services, specifically for email applications, which can help enterprises engage with employees and clients more efficiently.
Despite the benefits, various issues can hinder the effectiveness of zero-rated email connections. Understanding these challenges is key for IT decision-makers and operational heads in troubleshooting more effectively.
To ensure optimal functionality of zero-rated email connections, the following troubleshooting steps can be beneficial:
Ensure that the device is connected to the internet and can access the email server via other data sources.
Confirm that the settings in the email application align with the specifications provided by service providers.
Understand whether additional data requirements exist that could hinder zero-rated functionality, such as content loading from external links.
Ensure strong signal availability and review network performance in the areas where the connections are being used.
Communication with your email service provider can help diagnose any outages or issues specific to the zero-rated service.
To maintain efficient operations with zero-rated email connections in the long term, consider implementing the following strategies:
Troubleshooting zero-rated email connections requires a detailed understanding of both technical aspects and user needs within enterprise environments. By addressing common challenges, following a systematic troubleshooting approach, and implementing best practices, businesses can optimize their email communication strategies without incurring additional data costs. Investing in knowledge and tools will ensure a more consistent and effective email experience for all stakeholders involved.
Get started today and see immediate results
Get answers to common questions about EMAIL
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
We implement your designs, images and artwork for optimal delivery. We measure and manage spam ratings, and we monitor and manage blacklisting and reputation of sending domains.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons in the email body and built into the unique microsite.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time email sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to email. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, email delivery status, and customized reports on microsite access.