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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover the complete setup guide for enterprise SMS solutions tailored for South African businesses. Learn about objectives, best practices, and implementation strategies for effective messaging.
In a rapidly digitizing world, effective communication is key to organizational success. For enterprises in South Africa, SMS solutions offer a powerful channel to engage customers, enhance operations, and streamline processes. This comprehensive setup guide for enterprise SMS solutions will delve into the critical steps and best practices for implementing SMS platforms tailored to meet the stringent demands of medium to large businesses.
SMS continues to be one of the most effective communication tools for businesses, providing direct, instantaneous, and reliable messaging.
Establish clear communication objectives you aim to achieve with your SMS solution, whether it’s improving customer service, increasing sales, or enhancing operational efficiency. This clarity will guide your choices in platform features and strategies.
Select a reliable SMS service provider that aligns with your business needs. Focus on the following criteria:
Once you've selected your SMS provider, set up and configure your platform:
Conduct thorough testing of your SMS platform to identify and address potential issues:
Ensure that your team understands how to utilize the SMS platform effectively. Train your staff on:
Use customer data to personalize messages. Research shows that personalized SMS can enhance engagement rates and customer satisfaction.
Find the optimal timing for sending out messages and analyze response rates to avoid overwhelming customers with frequency.
Ensure all recipients have opted in for communications. This practice not only complies with regulations but also improves engagement rates.
Implementing an SMS solution in your enterprise can transform your communication strategy, enhance engagement, and streamline operations. By following this comprehensive setup guide, South African enterprises can establish a robust SMS platform that meets their operational needs and regulatory compliance standards. For more information on SMS solutions tailored for your enterprise, visit Bidvest Data's service page and discover how our tailored solutions can empower your business.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Sms And Svsms
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.