Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn how to implement SMS solutions using zero rated data for your South African enterprise. Discover the steps, benefits, and industry applications to enhance customer engagement.
In the evolving landscape of South African telecommunications, zero-rated data services are revolutionizing the way enterprises engage with their customers. This comprehensive guide outlines how to set up enterprise SMS solutions utilizing zero-rated data, providing your organization with a powerful tool for effective communication while minimizing operational costs. From understanding the fundamentals to deployment considerations, we cover every aspect necessary for IT decision-makers and operational heads.
Zero-rated data refers to mobile data that doesn't incur costs for end-users, allowing businesses to leverage SMS communications without burdening customers with data charges. For enterprises, this capability can enhance customer engagement, drive higher response rates, and improve overall user experiences.
Implementing an SMS solution that supports zero-rated data requires careful planning and execution. Here’s a step-by-step approach to guide your organization:
Engage with local mobile network providers who offer zero-rated data services. Establish partnerships to ensure your SMS content qualifies under their zero-rated framework.
Develop SMS campaigns that not only inform but encourage customer interaction. Ensure content is relevant, concise, and offers clear value to recipients.
Adhere to POPIA regulations by obtaining explicit consent from users before sending promotional SMS messages. Consider implementing an opt-in mechanism to comply with legal requirements.
Select a robust SMS gateway that supports zero-rated capabilities and integrates with your existing CRM or marketing systems. Ensure the gateway’s API can facilitate seamless communication tracking and analytics.
Regularly evaluate the performance of your SMS campaigns. Leverage available analytics to understand engagement rates and optimize future messaging content.
Various sectors can benefit from zero-rated SMS services, particularly those requiring frequent communication with clients. Here are a few key use cases:
Banks and financial institutions can leverage zero-rated SMS for transaction alerts, balance inquiries, and other critical updates to enhance customer engagement while managing operational costs.
Healthcare providers can send appointment reminders, prescription notifications, and wellness tips through zero-rated SMS, reducing the communication burden on patients.
Key performance indicators (KPIs) for evaluating the success of your zero-rated SMS implementation include:
Setting up an enterprise SMS solution that utilizes zero-rated data can significantly enhance customer engagement and operational efficiencies. By following the outlined steps and leveraging the benefits of zero-rated services, South African enterprises can promote accessibility in communication, foster customer relationships, and ultimately drive business growth.
Contact us today to discuss how Bidvest Data can support your enterprise in establishing an effective SMS strategy with zero-rated data capabilities.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.
Get answers to common questions about Sms And Svsms