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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore how South African enterprises can ensure compliance in SMS solutions under POPIA and other laws. This comprehensive guide covers implementation strategies and best practices to secure customer communications.
In an era where data protection and compliance are paramount, organizations operating in South Africa must understand the critical aspect of compliance in their SMS communication strategies. This comprehensive guide explores how enterprises can navigate the complex landscape of compliance while leveraging SMS solutions, ensuring that their communications remain effective, secure, and within the legal framework of the Protection of Personal Information Act (POPIA) and other regulatory requirements.
Compliance in the context of SMS solutions refers to adhering to laws, regulations, and standards that govern how organizations handle, store, and process personal information. For South African enterprises, compliance with POPIA is especially critical, as it mandates strict guidelines on consent, data processing, and user rights.
To ensure compliance in SMS solutions effectively, enterprises should take a structured approach that encompasses policy formulation, system setup, and ongoing monitoring. Below are several critical steps:
Not all SMS solutions are created equal. When selecting an SMS provider, enterprises should prioritize those that demonstrate a commitment to compliance and offer the following features:
Ensure your SMS service provider possesses relevant compliance certifications, such as POPIA compliance certifications and international security standards like ISO/IEC 27001.
Prioritizing compliance in enterprise SMS communications not only helps avoid legal repercussions but also enhances trust and engagement with customers. Here are several notable benefits:
For South African enterprises, ensuring compliance in SMS solutions is a crucial step in safeguarding customer information and upholding legal obligations. By implementing robust strategies and choosing the right SMS providers, businesses can leverage SMS communications effectively while maintaining adherence to compliance standards. This proactive approach will not only protect organizations from legal repercussions but also cultivate trust and enhance customer relationships in the long run.
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Get answers to common questions about Sms And Svsms
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.