Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the mechanics of email service failover in omnichannel communication, best practices for implementation, and its impact on enterprise operations and customer satisfaction.
Email service failover is a critical aspect of omnichannel communication, ensuring that your messaging systems remain operational even when unpredictable issues arise. For enterprise environments, where communication reliability can directly impact operations and client satisfaction, understanding email service failover mechanisms is essential. In this comprehensive guide, we dive into how email service failover functions within an omnichannel communication framework, discussing best practices, technologies, and the benefits that come with implementing failover strategies.
Email service failover refers to the process of seamlessly switching to a backup email server or service when the primary one becomes unavailable. This is especially important for enterprises, as email is often the backbone of customer communication, internal collaboration, and business operations. A failure in email services can lead to operational disruptions, customer dissatisfaction, and lost revenue opportunities.
Implementing email service failover involves several technical components and protocols that work together to ensure reliable service. Understanding these mechanisms is essential for IT decision-makers in an enterprise:
For enterprises looking to implement robust email failover mechanisms, following best practices can help maximize effectiveness and reliability:
The impact of a comprehensive email failover strategy goes beyond just maintaining communication—its benefits resonate across various facets of the business:
To illustrate the effectiveness of email service failover, consider the case of a major South African bank that implemented an advanced email failover solution:
Facing frequent email outages, the bank decided to invest in a comprehensive failover solution that included multiple redundant email servers spread across different data centers.
In today's fast-paced business environment, ensuring uninterrupted communication is crucial for success. Email service failover is not just a technical necessity; it is a strategic advantage that can enhance operational resilience and customer satisfaction. For enterprises committed to maintaining the highest standards of communication, investing in robust email failover solutions should be a top priority.
Get started today and see immediate results
Get answers to common questions about EMAIL
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
We implement your designs, images and artwork for optimal delivery. We measure and manage spam ratings, and we monitor and manage blacklisting and reputation of sending domains.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons in the email body and built into the unique microsite.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time email sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to email. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, email delivery status, and customized reports on microsite access.