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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how to effectively set up an email failover system for your enterprise. Learn key components, best practices, and compliance considerations to ensure uninterrupted communication.
In an increasingly digital world, maintaining consistent communication is crucial for South African enterprises. Email systems, while reliable, can sometimes experience downtime or outages due to various technical issues. This comprehensive guide will provide IT decision-makers and operational heads with an in-depth approach to setting up email failover systems, ensuring that your organization achieves uninterrupted email communication and operational resilience.
Email failover refers to the processes and systems put in place to redirect email traffic to a secondary email service if the primary server becomes unavailable. For enterprise organizations in South Africa, this means ensuring that operational disruptions do not affect customer communication, compliance, or business operations.
Establishing an email failover system requires several key components:
This is the primary system that handles your organization’s email communications. Examples include Microsoft Exchange, Google Workspace, or any other reliable email service.
A backup server that can be called upon when the primary server is down. This can be a cloud-based solution ensuring flexibility and scalability.
In addition to servers, consider integrating a monitoring system to keep track of server performance, ensuring immediate action can be taken during interruptions.
Once you have implemented an email failover strategy, there are several best practices to ensure its effectiveness:
As with any aspect of enterprise communication, ensuring compliance with local regulations, such as the Protection of Personal Information Act (POPIA), is critical. Be sure that both your primary and secondary email systems adhere to these regulations, protecting customer data and ensuring legal compliance during data transfers and processing.
As more enterprises in South Africa embrace digital communication, setting up a robust email failover system becomes critical. Not only does it minimize downtime and protect business operations and communications, but it also fosters trust with customers and stakeholders. Implementing an email failover strategy is an investment in the resilience of your enterprise, ultimately leading to enhanced operational continuity and performance.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about EMAIL
Discover our comprehensive solution features designed to transform your business communication experience
We implement your designs, images and artwork for optimal delivery. We measure and manage spam ratings, and we monitor and manage blacklisting and reputation of sending domains.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons in the email body and built into the unique microsite.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time email sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to email. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, email delivery status, and customized reports on microsite access.