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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover the essential strategies and benefits of implementing email failover solutions in healthcare communications. Ensure continuity and compliance while enhancing patient care with Bidvest Data.
In the healthcare sector, efficient communication is vital for patient care, regulatory compliance, and operational effectiveness. Therefore, implementing robust failover strategies for email communications is essential to ensure continuity when primary systems encounter issues. This post delves into the intricacies of email failover solutions in healthcare communications, focusing on the challenges, best practices, and the critical need for adhering to regulatory standards.
Email failover refers to the strategic implementation of backup systems and processes to maintain email communications when primary servers or services fail. In healthcare, this is particularly critical as communication often involves sensitive information that must remain accessible, even during unexpected downtimes.
To implement a robust email failover strategy in healthcare communications, organizations should consider the following steps:
Begin by evaluating your existing email infrastructure to identify potential vulnerabilities and downtime risks. Document the critical communication processes and assess their reliance on email systems.
Consider cloud-based failover solutions that can seamlessly switch email services in the event of a primary system failure. Look for solutions that integrate robust security measures to protect sensitive data.
Establish a clear communication plan for notifying staff and patients about potential downtimes and the procedures to follow during an email failover incident. Ensure all staff are trained on this plan to minimize confusion.
Conduct regular testing of the failover systems to ensure they perform as expected. Continuous maintenance and updates are critical to adapting to new threats or changes in operational requirements.
Several challenges may arise when implementing email failover solutions in the healthcare sector:
A leading South African healthcare provider faced significant downtime with their existing email system, impacting patient communications and compliance with HIPAA regulations. After a comprehensive assessment, they implemented Bidvest Data's cloud-based email failover solution, which included:
As a result, the healthcare provider witnessed a 90% reduction in email-related downtimes and a significant improvement in patient communication efficiency.
In the ever-evolving landscape of healthcare communications, prioritizing email failover strategies is essential for maintaining uninterrupted access to critical information. By understanding the intricacies and placing an emphasis on compliance, organizations can significantly enhance their operational resilience, optimizing patient care while meeting all regulatory requirements.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
We implement your designs, images and artwork for optimal delivery. We measure and manage spam ratings, and we monitor and manage blacklisting and reputation of sending domains.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons in the email body and built into the unique microsite.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time email sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to email. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, email delivery status, and customized reports on microsite access.