Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the key differences between WhatsApp Business and email support in this extensive guide for enterprises. Understand their functionalities, benefits, challenges, and how they fit your business needs.
As enterprises seek more efficient communication channels to engage with customers, the debate between traditional email support and WhatsApp Business has become increasingly relevant. This comprehensive guide aims to provide IT decision-makers, compliance officers, and operational heads with a detailed comparison of WhatsApp Business and email support, examining their functionalities, benefits, challenges, and appropriateness for various business needs in the South African context.
Both WhatsApp Business and email support serve the purpose of facilitating communication between businesses and customers. However, they operate under different mechanisms and user experiences that can significantly impact customer engagement and operational efficiency.
WhatsApp Business is a messaging platform tailored for small and medium-sized enterprises that allows for direct communication with customers through an app designed for businesses. It enables features like automated responses, quick replies, and the ability to manage customer interactions in real-time.
Email support involves the use of electronic mail to handle customer inquiries and support requests. This traditional channel has been a staple of business communication and offers robust tracking and archiving capabilities, making it easier to manage responses and customer histories.
To ascertain which channel best suits your enterprise's needs, consider measuring effectiveness using the following metrics:
Ultimately, the decision to use WhatsApp Business or email support will depend on your enterprise's specific needs, customer demographics, and operational goals. Both channels have unique strengths and can be deployed in a complementing manner to optimize customer service efforts and enhance engagement strategies.
Evaluate your existing communication channels and consider leveraging Bidvest Data's solutions that integrate WhatsApp Business and email support for comprehensive customer engagement.
Get started today and see immediate results
Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.