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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how to effectively automate customer queries using WhatsApp Business. This comprehensive guide covers implementation steps, best practices, and industry case studies.
As South African enterprises seek to enhance customer engagement and streamline communication, automating customer queries through WhatsApp Business emerges as an effective solution. This guide delves into the intricacies of setting up automated responses, utilizing chatbots, and ensuring compliance while maximizing customer satisfaction. Whether your business operates in financial services, healthcare, logistics, or government, understanding how to leverage WhatsApp Business effectively will revolutionize your approach to customer interactions.
The WhatsApp Business platform offers unique capabilities that allow enterprises to engage with customers in a conversational, yet automated manner. Automation can facilitate rapid responses to frequently asked questions and provide essential information, enabling businesses to maintain high customer satisfaction levels even during peak times.
To effectively automate customer queries, businesses need to follow steps involving the configuration of the WhatsApp Business API and the development of a strategy for message automation. Below is a detailed outline.
To ensure that automation enhances the customer experience, consider the following best practices:
Embedding a robust monitoring framework allows businesses to analyze the success of their automated queries. Key metrics to consider include
Several South African enterprises have successfully adopted WhatsApp Business for automating customer queries:
By automating billing inquiries and service requests, the company improved resolution efficiency by over 70%, significantly enhancing customer satisfaction.
Automation of appointment bookings and inquiries resulted in a 60% reduction in administrative workload, allowing staff to focus on patient care.
Automating customer queries with WhatsApp Business equips enterprises with enhanced capabilities to streamline operations, reduce response times, and improve customer satisfaction. Adopting this approach is not merely about technology but a strategic move towards addressing customer needs effectively in the digital age.
Get started today and see immediate results
Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.