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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the differences between WhatsApp Business self-help solutions and traditional customer support. Understand which approach best suits your South African enterprise's needs.
The evolution of customer support is continually reshaped by technological advancements. For South African enterprises, leveraging WhatsApp Business self-help solutions provides a significant shift in engaging and serving customers compared to traditional support mechanisms. This guide offers an in-depth analysis of both approaches, highlighting their benefits, challenges, and suitability for various business contexts across sectors like financial services, healthcare, and telecoms.
WhatsApp Business is a powerful communication tool that enables businesses to connect with customers in a more immediate and intuitive way. Self-help features, such as automated messaging, FAQs, and chatbots, empower clients to find information and resolve issues without needing direct assistance from a human agent. This feature is particularly beneficial in addressing common queries efficiently and enhancing user experience.
In contrast, traditional customer support typically relies on human agents to handle inquiries via phone, email, or in-person interactions. While this model offers personal and tailored assistance, it can lead to longer wait times and can be resource-intensive for businesses, especially during peak hours.
When choosing between WhatsApp Business self-help solutions and traditional customer support, it's essential for businesses to consider their unique operational needs, customer preferences, and resource capabilities.
- **WhatsApp Business Self-Help**: Ideal for businesses with frequent, repetitive inquiries, such as utility companies or banks providing balance inquiries.
- **Traditional Customer Support**: Best suited for sectors like healthcare or insurance, where customers might face complex issues requiring patient care and thorough resolution processes.
The decision between WhatsApp Business self-help solutions and traditional customer support processes revolves around understanding your customers' expectations and operational efficiency. It's often beneficial to explore a hybrid model where both self-help and direct human support coexist, enabling businesses to adapt quickly to the diverse needs of their clientele while optimizing resources.
At Bidvest Data, we empower South African enterprises to leverage advanced communication solutions that meet their specific needs. Contact us today to learn more about how our offerings can enhance your customer support strategy.
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Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.