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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how WhatsApp transactional communication can revolutionize government engagement with citizens in South Africa. Learn about its benefits and implementation strategies.
As government organizations in South Africa seek to improve public engagement and service delivery, WhatsApp transactional communication emerges as a powerful tool. By leveraging this widely used messaging platform, governments can facilitate timely and secure communication with citizens, optimize service interactions, and comply with regulatory requirements. This comprehensive guide delves into the strategic benefits of WhatsApp transactional communication for government entities and provides options for seamless implementation.
WhatsApp transactional communication refers specifically to the use of WhatsApp messaging for sending important information and updates to citizens, such as notifications regarding public services, appointment reminders, service confirmations, and updates on government policies. This approach combines the immediacy of instant messaging with the formalities of traditional communication, ensuring that governmental processes remain efficient and responsive.
The adoption of WhatsApp transactional communication offers various advantages for governmental departments:
Engaging citizens on a platform they are already familiar with enhances participation in governmental initiatives and encourages feedback, fostering a sense of community involvement.
Reduced costs associated with traditional communication methods (postal services, call centers) while enabling wider reach at a fraction of the cost.
Quickly disseminate essential information to citizens about public services, especially during emergencies and critical updates.
Maintain continuity in service by automating responses and providing 24/7 support through WhatsApp channels.
To effectively implement WhatsApp transactional communication, here are key steps for government entities:
Success metrics for WhatsApp transactional communication can include:
The integration of WhatsApp transactional communication offers government entities an opportunity to evolve and become more efficient, responsive, and connected with citizens. As digital communication continues to reshape the way governments operate globally, embracing this change will enable South Africa's government to provide improved services to its people while maintaining compliance and security.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
Get answers to common questions about Transactional Communication
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