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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn how South African businesses can achieve compliance with SMS transactional communications while ensuring data protection and enhancing customer trust. Explore regulatory requirements, best practices, and advanced solutions from Bidvest Data.
In a rapidly evolving regulatory landscape, South African enterprises must prioritize compliance in their communications, especially concerning SMS transactional messages. This guide focuses on the necessity and best practices for ensuring compliance with SMS transactional communications, addressing legal requirements, industry standards, and operational considerations essential for businesses in financial services, healthcare, insurance, logistics, and government sectors.
SMS transactional communications refer to messages sent to customers that contain critical information related to transactions such as order confirmations, payment notifications, service updates, and alerts. Unlike promotional messages, transactional SMS are vital for fostering customer trust and ensuring seamless service delivery. However, the regulatory framework governing these messages emphasizes the need for compliance to protect consumer rights and data privacy.
As enterprises navigate the SMS landscape, several key regulations must be adhered to:
POPIA sets strict guidelines on how personal information is collected, processed, and stored. Enterprises must acquire explicit consent from customers before sending transactional communications, ensuring that data is handled with the utmost respect.
ECTA outlines rules governing electronic communications, emphasizing the need for transparency and accountability in the messages sent. Businesses should ensure that their transactional SMS include clear sender identification and necessary contact details.
The CPA protects consumers from unfair practices. SMS transactional communications should not incorporate misleading information, and consumers must have access to accurate and pertinent details.
To effectively maintain compliance with SMS transactional communications, enterprises should adhere to the following best practices:
Utilizing a compliant SMS communication platform can significantly enhance your organization's capabilities in managing transactional communications. Bidvest Data offers a robust SMS solution with embedded compliance features:
To thrive in today's competitive digital landscape, South African enterprises must prioritize compliance in their SMS transactional communications. By understanding regulatory requirements, implementing best practices, and utilizing compliant technology solutions, businesses can enhance customer experience while mitigating risks. Bidvest Data stands ready to support your organization in achieving SMS communication compliance to help foster trust and operational excellence.
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Get answers to common questions about Transactional Communication
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
Discover our comprehensive solution features designed to transform your business communication experience
