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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how transactional SMS can enhance communication, improve customer experience, and streamline operations for South African businesses. Learn integration strategies and best practices.
In the current dynamic business landscape, South African enterprises are consistently seeking innovative solutions to improve communication with customers while ensuring compliance and operational efficiency. Transactional SMS has emerged as a powerful tool that enables businesses to send critical information in real-time, providing value and fostering engagement. This guide explores how integrating transactional SMS can transform your business operations, enhance customer satisfaction, and promote streamlined communication across various sectors, including financial services, healthcare, and logistics.
Transactional SMS refers to the automated messages sent to facilitate a transaction or communicate crucial information to customers. Unlike promotional SMS, transactional messages adhere to compliance regulations and provide real-time updates, making them vital for businesses within regulated industries. Some examples include:
Integrating transactional SMS into your communication strategy offers numerous benefits that can significantly enhance your business operations:
To effectively utilize transactional SMS, consider implementing the following steps to ensure successful integration:
Various industries have already recognized the value of transactional SMS, leveraging it for improved customer interactions and enhanced operational capabilities. Here are practical applications:
Banks utilize transactional SMS to send transaction alerts, account balance updates, and verification codes, ensuring secure customer communication.
Online retailers can inform customers about order confirmations, shipping notifications, and delivery updates, improving the overall shopping experience.
When implementing transactional SMS, businesses must maintain compliance with regulations such as South Africa's Protection of Personal Information Act (POPIA). Adopting best practices enhances your transactional SMS strategy:
In today's fast-paced business environment, leveraging transactional SMS can significantly enhance your customer interactions, improve efficiency, and ensure compliance with relevant laws. By integrating this technology into your operational framework, you position your organization to better serve your clients, drive loyalty, and ultimately achieve sustainable growth.
Get started today and see immediate results
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Get answers to common questions about Transactional Communication