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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how to effectively use WhatsApp Business templates to enhance self-help services. Learn best practices, implementation strategies, and success stories from leading enterprises.
WhatsApp Business has established itself as a powerful tool for enterprises seeking to enhance customer engagement through self-service solutions. By utilizing templates, businesses can streamline their communication, providing prompt and effective responses to customer inquiries. This comprehensive guide explores how enterprises can leverage WhatsApp Business templates to optimize their self-help services, ensuring compliance while enhancing operational efficiency.
WhatsApp Business offers a templated messaging feature that enables companies to create predefined message formats. These templates must be pre-approved by WhatsApp to ensure they meet quality and relevancy standards, aiding businesses in maintaining compliance with communication regulations, including POPIA in South Africa.
The creation of effective WhatsApp Business templates involves strategic planning and an understanding of customer needs. Here’s how to craft templates that resonate:
To effectively address diverse customer inquiries, it’s essential to categorize templates based on specific service areas. Here are some suggested categories:
Include templates for checking account status, password resets, and account verification.
Provide details on service features, pricing, and FAQs to assist customers with their inquiries.
Once templates are created, integrating them into your communication strategy can improve overall service efficiency. Follow these steps:
Numerous enterprises have successfully employed WhatsApp Business templates to bolster their customer self-help services. For instance:
A prominent telecom provider implemented a set of templates for account and service inquiries. As a direct result, the company noted a 40% reduction in overall response times and improved customer satisfaction ratings.
A major bank leveraged WhatsApp Business templates to automate responses for loan queries and policy information, achieving a 50% increase in query handling efficiency.
In a fast-paced business environment, utilizing templates within WhatsApp Business for self-help services not only enhances communication efficiency but also reinforces compliance and brand consistency. By investing in well-designed templates, enterprises can effectively streamline their operations, ensure customer satisfaction, and ultimately drive business success.
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Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford