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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover effective troubleshooting strategies for WhatsApp for Business bulk messaging problems. Optimize your enterprise communications with our comprehensive guide.
As organizations increasingly rely on WhatsApp for Business in their communication strategy, bulk messaging has become a vital tool for reaching clients effectively. However, like any sophisticated platform, enterprises can encounter challenges that hinder successful bulk messaging. This comprehensive guide aims to provide IT decision-makers, compliance officers, and operational heads with a detailed troubleshooting framework for common WhatsApp for Business bulk messaging issues, equipping them with insights and solutions to ensure seamless communication.
WhatsApp for Business provides enterprises with a robust platform for sending messages to a large audience at once. This feature allows for efficient customer engagement and timely communication, essential for businesses in sectors like retail, healthcare, and financial services. However, bulk messaging can sometimes encounter disruptions that could impact message delivery.
Ensure that all message templates used for bulk messaging are approved by WhatsApp. Templates must adhere to WhatsApp's guidelines, and non-compliance will result in delivery failures.
It's crucial to be aware of the message rate limits set by WhatsApp. For enterprises, the limits can vary based on trust level established by the account. Monitoring your messaging volume can prevent throttling.
Before sending bulk messages, ensure the recipient phone numbers are properly formatted and associated with active WhatsApp accounts. This can significantly enhance delivery rates.
Assess your network connection for stability issues. Poor connectivity can hinder the bulk messaging process. Switching to a wired connection or troubleshooting your existing network may help.
Adhering to compliance requirements is critical for maintaining account status on WhatsApp. Regular audits on data privacy practices must align with POPIA regulations to avoid potential issues.
If troubleshooting provides limited success, it may be time to consult with experts in messaging solutions. Bidvest Data offers professional support to assist enterprises in overcoming bulk messaging challenges, ensuring optimized communication methods and adherence to security and compliance standards.
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Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.