Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn effective troubleshooting strategies for resolving common transactional SMS issues. Ensure reliable communication for your enterprise with our in-depth guide.
Transactional SMS messages play a crucial role in effective communication for enterprises across various industries in South Africa. These messages are vital for notifications, alerts, confirmations, and updates. However, when issues arise, it can disrupt operations and negatively impact customer experience. This guide provides IT decision-makers, compliance officers, and operational heads with practical troubleshooting steps, strategies, and best practices for resolving common transactional SMS issues.
Transactional SMS refers to messages sent for transactional purposes, primarily involving notifications related to specific transactions such as OTPs, payment confirmations, and account updates. However, various factors can lead to delivery failures or delays. Here is a look at the common issues faced by enterprises:
To effectively resolve transactional SMS issues, enterprises should follow a structured troubleshooting approach. Here’s a detailed guide:
- Check delivery reports from your SMS gateway to identify patterns in failed messages.
- Look for error codes that describe the nature of the delivery failure; common codes include:
- Analyze timestamp data for SMS submissions to determine if there are patterns of delay.
- Compare your messaging logs with your gateway's logs to identify discrepancies.
- Check that messages meet the required character limits and formatting standards set by your SMS provider.
- Ensure that special characters are encoded correctly as this can cause failures in some cases.
- Regularly check and maintain opt-out lists to ensure compliance with the Protection of Personal Information Act (POPIA).
- If necessary, re-confirm opt-in status from customers before resuming communication.
- Investigate your API configuration settings to ensure all parameters are correct.
- Test API calls to check for successful message submissions and consult error handling documentation provided by your SMS service.
Implementing best practices can significantly minimize the occurrence of transactional SMS issues. Consider the following:
Troubleshooting transactional SMS issues in enterprise environments necessitates a systematic process aimed at identifying root causes and implementing appropriate solutions. By adopting a proactive approach and adhering to best practices, South African enterprises can enhance the quality of their SMS services, resulting in improved customer satisfaction and operational efficiency.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Get answers to common questions about Transactional Communication
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.