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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore essential compliance considerations for transactional messaging, focusing on POPIA and ECTA regulations. Equip your enterprise with the knowledge to safeguard customer data while enhancing communication effectiveness.
In an increasingly regulated digital landscape, businesses in South Africa must navigate complex compliance requirements when engaging in transactional messaging. This comprehensive guide is designed to equip IT decision-makers, compliance officers, and operational heads with the knowledge needed to implement compliant transactional messaging strategies that not only meet legal standards but enhance client trust and operational efficiency.
Transactional messaging refers to automated communication triggered by user actions or events, such as order confirmations, billing statements, and account alerts. These messages are vital for keeping customers informed, fostering engagement, and streamlining operations. However, they also carry significant compliance obligations that organizations need to address thoroughly.
Under POPIA, businesses must establish policies and processes to protect personal information during collection, processing, and storage. This includes:
Transaction messages must be clear, concise, and relevant to the recipient. Consider the following content guidelines:
Adherence to ECTA ensures that electronic communications are conducted lawfully. Key elements to consider include:
In the financial services and healthcare sectors where sensitive information is prevalent, compliance takes a front-row seat:
Banks can leverage transactional messaging to send confidential account notifications, ensuring all communications comply with POPIA and RICA for data protection.
Healthcare providers must ensure that any messages related to patient care or billing comply with strict data privacy laws while maintaining clear communication.
Establishing compliance in transactional messaging is not just about avoiding penalties; it’s about building a resilient organizational framework that prioritizes customer trust and data integrity. By integrating compliance considerations into your transactional messaging strategy, you position your enterprise to thrive in a competitive market while safeguarding stakeholder interests.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Transactional Communication
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.