Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn how to troubleshoot delivery issues in trackable SMS to ensure effective communication. Discover common problems and best practices tailored for South African enterprises.
In the realm of business communications, trackable SMS has become an essential tool for enterprises to connect with clients, stakeholders, and employees efficiently. However, even the most robust systems can encounter delivery issues. In this comprehensive guide, Bidvest Data explores the common challenges faced in trackable SMS delivery and offers strategic solutions for IT decision-makers in various sectors, aiming at ensuring smooth communication flows.
Trackable SMS refers to text messages that can be monitored for delivery status, enabling enterprises to ensure their communications reach the intended recipients. The delivery process inherently involves various components, including messaging gateways, mobile networks, and individual recipient devices. Understanding each aspect of this process is crucial for diagnosing and addressing delivery issues.
Enterprises may encounter several issues that hinder the successful delivery of trackable SMS. Understanding these challenges can help prevent them from affecting your operations.
One of the most common issues arises from sending messages to invalid or outdated phone numbers. Conduct regular data hygiene practices to ensure your contact list remains current.
Network outages or failures can lead to significant delays in SMS delivery. Partner with reliable SMS gateway providers known for their strong network connections and redundant systems.
Some SMS may be filtered out by carriers due to spam regulations or content restrictions. Ensure compliance with these regulations to minimize message filtering.
Messages that exceed the standard SMS length may not deliver correctly. Break messages into segments to ensure they arrive successfully.
When delivery issues arise, following systematic troubleshooting steps can lead to identification and resolution.
In addition to troubleshooting issues, implementing best practices can enhance your SMS delivery success rate.
For South African enterprises, effective communication is critical to success, and trackable SMS plays a central role in that process. By understanding common delivery issues and implementing a systematic troubleshooting approach, organizations can enhance their communication efficacy and improve overall customer engagement. Bidvest Data stands ready to assist your organization in developing a seamless, efficient messaging system.
Get started today and see immediate results
Get answers to common questions about Sms And Svsms
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.