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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the essentials of compliance in SMS and SVSMS communication for South African enterprises. Understand POPIA requirements, best practices, and platform features that ensure adherence to regulations.
Compliance in SMS and SVSMS communication is crucial for enterprise organizations navigating the complex landscape of data privacy laws and regulations. For South African businesses, ensuring compliant practices in their messaging strategies protects sensitive information, fosters customer trust, and mitigates legal risk. In this comprehensive guide, we delve into the necessary compliance frameworks and best practices for SMS and SVSMS communications tailored to the unique requirements of medium to large enterprises in South Africa.
SMS and SVSMS (Secure Value SMS) communication is a powerful tool for engaging customers, delivering transaction notifications, and enhancing operational efficiency. However, as digital communication expands, so does the necessity for compliance with regulatory standards. Businesses operating in industries such as finance, healthcare, and government must pay close attention to legislation like the Protection of Personal Information Act (POPIA) to avoid potential penalties and reinforce their commitment to consumer privacy.
South African enterprises must align their SMS and SVSMS communication practices with the mandates set forth by POPIA. This act aims to safeguard personal information processed by public and private bodies. The key principles of POPIA that impact SMS communications include:
To streamline compliance, enterprises should implement a set of best practices that encompass their entire SMS engagement strategy:
Choosing the right SMS and SVSMS communication platform can greatly enhance compliance efforts. Look for features that facilitate adherence to regulations:
As SMS and SVSMS communication continue to evolve, compliance becomes an integral component of successful messaging strategies in South Africa. By understanding the intricacies of POPIA, implementing proactive compliance practices, and leveraging appropriate communication platforms, businesses can navigate the regulatory landscape effectively while enhancing customer trust and operational efficiency.
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Get answers to common questions about Sms And Svsms
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.