Knowledge Hub
Sharing insights & actionable advice
Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
Please wait while we prepare your content...
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how transactional communication systems revolutionize patient engagement in healthcare. Learn about key features, benefits, and implementation strategies crucial for South African healthcare providers.
In the fast-paced and highly regulated healthcare industry, effective communication is paramount. Healthcare providers must convey critical information to patients without compromising privacy or security. This comprehensive guide explores how transactional communication systems play a pivotal role in enhancing patient engagement, streamlining operations, and ensuring compliance with regulations like the Protection of Personal Information Act (POPIA) in South Africa.
Transactional communication refers to the exchange of essential information, such as appointment reminders, lab results, prescription notifications, and billing statements. Unlike promotional messages, these communications are vital for patient care and require timely delivery.
A comprehensive transactional communication system integrates various channels and tools to deliver messages effectively. Here are the critical components:
Implementing a transactional communication system in a healthcare setting involves several steps:
Various scenarios in healthcare can benefit from transactional communication systems:
Automated reminders reduce no-show rates by up to 30%, ensuring optimal resource utilization.
Notifications about prescription refills and medication adherence can greatly improve patient compliance.
To justify the investment in a transactional communication system, it’s crucial to measure its ROI:
Get started today and see immediate results
Get answers to common questions about Transactional Communication
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
Discover our comprehensive solution features designed to transform your business communication experience
