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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how to streamline SMS workflows for your enterprise. Learn the critical components, benefits, and implementation strategies to elevate your business communication capabilities.
In an increasingly digital world, businesses must take advantage of streamlined communication workflows to remain competitive and efficient. SMS communication, in particular, is a powerful tool that can enhance operational workflows, streamline customer engagement processes, and drive business growth. This guide provides a comprehensive exploration of how businesses can effectively implement and optimize SMS workflows to maximize benefits and ensure seamless operations.
At its core, an SMS workflow encompasses the systematic process involving the delivery and management of messages via SMS channels. These workflows can vary widely depending on the use case — from customer alerts and notifications to transaction confirmations and marketing communications.
Optimizing SMS workflows can generate significant advantages for businesses. Here are some critical benefits:
With streamlined SMS workflows, businesses can maintain timely and relevant communication with customers, fostering higher engagement and loyalty.
Automating repetitive tasks through SMS reduces manual workloads, allowing employees to focus on high-value tasks that drive business growth.
By opting for SMS over traditional communication methods, businesses can lower costs associated with print, postage, and logistics while improving communication turnaround times.
Across various industries, SMS workflows serve numerous critical functions. Some prominent use cases include:
Businesses use SMS to inform customers about order updates, appointment reminders, and service alerts, enhancing customer experience and satisfaction.
Promotional offers and discounts sent via SMS can lead to immediate engagement and increased conversions through timely outreach.
When implementing SMS workflows, organizations must remain compliant with regulations, including the Protection of Personal Information Act (POPIA) in South Africa. Key considerations include:
By effectively streamlining SMS workflows, businesses can unlock the true potential of SMS as a versatile communication tool that shapes operations, elevates customer interactions, and drives measurable results. With careful planning, automation, and compliance adherence, SMS workflows can become an integral part of a sustainable business strategy.
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Get answers to common questions about Sms And Svsms
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.