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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover the key features, benefits, and compliance considerations of subscribing to an SMS platform for your South African business. Streamline communication and enhance customer engagement.
In the fast-paced world of business communications, subscribing to an SMS platform offers a powerful solution for organizations looking to enhance customer engagement, streamline processes, and ensure compliance with communication regulations. This guide breaks down everything you need to know about SMS platforms, focusing on their value for corporate clients in South Africa's diverse industries, ranging from healthcare to financial services.
SMS platforms enable businesses to send bulk messages to customers, employees, and stakeholders instantly. This real-time capability is crucial for delivering time-sensitive information such as promotional offers, operational updates, and transactional notifications.
For medium to large enterprises, the advantages of subscribing to an SMS platform are manifold:
SMS offers a direct and immediate way to reach customers, leading to higher open rates compared to email campaigns. A study found that SMS messages have a 98% open rate, making them an effective tool for customer interaction.
Automating notifications and reminders can reduce workload significantly, allowing teams to focus on core business functions rather than manual communication tasks.
Establishing an SMS platform in your organization involves several methodical steps:
In South Africa, compliance with the Protection of Personal Information Act (POPIA) is crucial when utilizing SMS for business communications. Key considerations include:
To evaluate the success of your SMS platform, you must regularly analyze performance metrics:
In today's digital communication era, subscribing to an SMS platform is not just a trend; it’s a strategic move for businesses eager to stay ahead. By understanding the mechanisms, benefits, and best practices of SMS platforms, enterprises can effectively leverage this tool to enhance customer engagement and operational efficiency while complying with local regulations.
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Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Sms And Svsms