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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the comprehensive guide on setting up enterprise SMS solutions for South African businesses. Understand its benefits, and practical steps, and implement best practices for effective communication.
In the modern business landscape, effective communication is pivotal for enterprise success, particularly in sectors that handle high volumes of customer interactions, such as financial services, healthcare, and logistics. SMS solutions have emerged as a powerful tool for enterprises, offering a reliable and direct way to reach customers. This guide delves deep into the essentials of setting up enterprise SMS solutions tailored for South African businesses, emphasizing scalability, compliance, and operational efficiency.
SMS, or Short Message Service, has ranked high in customer engagement due to its immediacy and accessibility. For enterprises, this means enhanced customer interaction and retention. An SMS solution can streamline various operations, including marketing campaigns, notifications, reminders, and transactional messaging.
To successfully implement an enterprise SMS solution, the following steps should be taken:
Begin by clearly outlining your organization's communication goals. Are you focused on marketing, customer service, or transactional notifications? Understanding your objectives will guide the implementation process.
Selecting a reliable SMS service provider is crucial. Look for a provider that offers:
Integrating the SMS solution with your CRM, ERP, or other operational tools ensures smooth communication and data flow.
Gather a compliant database of customer contact numbers. Ensure that opt-in consent for messaging is uniformly received in accordance with POPIA.
Effective messaging is vital. Craft concise and engaging SMS content that delivers a clear message within 160 characters.
Utilize analytics and reporting offered by your SMS provider to gain insights into engagement rates, response times, and improve future messaging strategies.
Implementing best practices ensures your SMS solutions are effective and compliant:
Setting up an enterprise SMS solution can drastically enhance your communication strategy, enabling seamless interaction with customers while promoting operational efficiencies. Bidvest Data offers comprehensive SMS solutions tailored for South African enterprises, ensuring compliance with local regulations and scalable support as your needs evolve. Start your journey towards effective communication today!
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Sms And Svsms
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.