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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the importance, components, and best practices for secure transactional email communication tailored for South African enterprises. Ensure compliance and protect sensitive data.
In today's digital landscape, secure transactional email communication is fundamental for businesses managing sensitive information and vital customer transactions. This guide delves into the enhanced security measures, compliance standards, and best practices necessary for implementing secure email communication strategies within South African enterprises.
Transactional emails serve as a critical touchpoint between businesses and their clients, encompassing various communications such as order confirmations, shipping notifications, account alerts, and payment receipts. Due to the sensitive nature of the information contained within these emails, ensuring their security is paramount, particularly in regulated sectors like financial services and healthcare.
Establishing a secure transactional email environment involves several critical components to ensure the integrity, confidentiality, and authenticity of emailed communications.
Utilizing encryption protocols such as TLS ensures that emails are secure during transit, making it nearly impossible for unauthorized parties to intercept and read the content.
Implementing protocols like SPF, DKIM, and DMARC protects against email spoofing and ensures that the emails are genuinely from the specified domain, enhancing security against phishing attacks.
Business operations in South Africa must adhere to the Protection of Personal Information Act (POPIA). Secure transactional email communication aligns with POPIA's data minimization and encryption requirements, safeguarding personal information.
To successfully implement secure transactional email communication protocols, organizations should adopt the following best practices:
Measuring the success of your secure transactional email efforts involves tracking specific metrics that can provide insight into performance and security:
As cyber threats continue to evolve, South African enterprises must prioritize secure transactional email communication as an integral part of their operations. By adopting robust security measures, adhering to regulatory requirements, and remaining vigilant against potential threats, organizations can foster trust, protect sensitive data, and enhance overall customer satisfaction through secure communication.
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
We implement your designs, images and artwork for optimal delivery. We measure and manage spam ratings, and we monitor and manage blacklisting and reputation of sending domains.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons in the email body and built into the unique microsite.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time email sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to email. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, email delivery status, and customized reports on microsite access.