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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover the comprehensive guide to reporting on WhatsApp transactional activity for South African enterprises. Explore implementation strategies, metrics, and industry-specific applications.
As enterprises increasingly embrace WhatsApp for transactional communication, effective reporting on these interactions has become vital. This comprehensive guide explores the unique mechanisms behind reporting on WhatsApp transactional activity, offering insights into data analysis, performance tracking, and operational improvements for medium and large businesses in South Africa.
WhatsApp has transformed the way businesses engage with customers, enabling real-time interactions that enhance service delivery and improve customer satisfaction. However, with this shift comes the need for robust reporting mechanisms to assess the effectiveness of these interactions and inform strategic decisions.
Establishing effective reporting mechanisms for WhatsApp transactional activity requires the integration of advanced analytics tools and APIs that capture data across various touchpoints in real-time. Bidvest Data provides solutions that streamline this process, ensuring reliable and actionable insights.
The ability to report on WhatsApp transactional activity can provide targeted advantages across various sectors, including:
Banks and financial institutions can use these insights to enhance real-time customer support, manage queries effectively, and track transaction-related communications for compliance.
Healthcare providers can monitor patient inquiries and appointment confirmations, increasing operational efficiency and improving patient care.
Key performance indicators (KPIs) associated with WhatsApp transactional reporting provide vital insights that can lead to operational improvements and ROI measurement. Businesses should focus on the following metrics:
Reporting on WhatsApp transactional activity is not only a necessity for improving operational efficiency but also a strategic enabler for enhancing customer engagement and satisfaction. With Bidvest Data's integrated solutions, enterprises can effectively harness the power of WhatsApp as a transactional channel, ensuring they remain compliant and responsive to customer needs.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.