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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Unlock the potential of WhatsApp Business for transactional communication. This comprehensive setup guide provides essential steps and best practices for South African enterprises.
In the fast-paced world of digital communication, WhatsApp Business has emerged as a powerful tool for enterprises looking to streamline customer interactions and enhance transactional efficiency. This comprehensive guide will walk IT decision-makers and operational heads through the essential steps required to set up WhatsApp Business for transactional communication, helping your organization leverage this popular platform to improve customer engagement and operational effectiveness.
WhatsApp Business allows companies to connect directly with their customers in a secure and familiar environment. By implementing transactional messaging through this platform, businesses can enhance communication efficiency, improve response times, and provide customers with real-time updates. This is particularly relevant across sectors such as financial services, healthcare, and logistics, where timely communication is crucial.
The setup process for WhatsApp Business involves several key steps ranging from account registration to the integration of payment gateways. Below is a step-by-step guide tailored for enterprises looking to establish a reliable transactional communication platform.
Setting up WhatsApp for business transactions isn't just about the technical aspects; adhering to best practices is essential for maximizing success. Here are some key practices to keep in mind:
To ensure the effectiveness of your WhatsApp Business setup, consider implementing metrics to measure the impact of your messaging strategy. Key performance indicators (KPIs) may include:
Implementing WhatsApp Business as a transactional communication platform enables enterprises to enhance customer interactions and streamline operations. By following this setup guide, organizations can harness the full potential of WhatsApp Business to facilitate effective, secure, and real-time communication that meets the evolving needs of their customers.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.
Get answers to common questions about Whatsapp For Business