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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn how to effectively train your staff on RCS messaging tools with our step-by-step guide designed for enterprises. Enhance employee skills and boost customer engagement.
As the digital communication landscape evolves, rich communication services (RCS) messaging tools are paving the way for enterprises to improve customer interaction, engagement, and satisfaction. However, the successful implementation of RCS messaging tools in corporate environments demands properly trained staff who understand both the technical aspects and user engagement strategies. This guide elucidates the best practices for training your personnel on RCS messaging tools, enabling your enterprise to harness the full potential of this innovative communication channel.
RCS messaging extends the functionality of traditional SMS, allowing businesses to engage customers through rich media, interactive elements, and enhanced analytics features. It supports various formats such as images, videos, carousels, and quick reply buttons, creating a more dynamic and user-friendly communications experience.
An effective training strategy enhances your team's proficiency with RCS tools, leading to better customer interactions. Below is a structured approach to training your staff:
Begin by outlining clear objectives to ensure all staff members understand the fundamentals of RCS messaging:
Host interactive workshops where employees can experience the features of RCS messaging tools. Encourage hands-on practice by utilizing real scenarios that your team may face:
Create detailed user manuals or reference guides that cover the key functionalities of your RCS messaging tools. Content can include:
Utilize e-learning platforms to offer ongoing training for staff members. These courses can include:
Post-training, monitoring performance will offer insights into staff proficiency. Techniques to consider include:
Maintaining a culture of learning is crucial for ongoing effectiveness with RCS messaging tools. Here are additional strategies:
Equipping your staff with skills and knowledge is essential for the successful adoption of RCS messaging tools. By following this comprehensive guide, enterprises can enhance staff readiness, improve customer interactions, and fully leverage the benefits of RCS messaging in their communication strategy. As a result, organizations can expect to see increased user engagement, better customer satisfaction, and an uplift in overall performance metrics.
Get started today and see immediate results
Get answers to common questions about Whatsapp For Business
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.