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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Learn the complete process for configuring Rich Communication Services (RCS) for your enterprise. Unlock the power of interactive messaging to enhance customer engagement and streamline communication.
Rich Communication Services (RCS) is revolutionizing the way enterprises engage with their customers, offering enhanced messaging capabilities that surpass traditional SMS protocols. In this in-depth guide, we will explore the full process of configuring RCS for your enterprise, ensuring that you harness its powerful features to enhance customer communication and improve operational efficiency.
RCS is a protocol that enhances SMS with rich media capabilities, allowing businesses to send interactive messages that include images, videos, carousels, and smart reply buttons. This modern approach to messaging not only increases engagement but also provides a better customer experience, making it particularly relevant for sectors like financial services, healthcare, and logistics where interaction is crucial.
Select a reliable RCS provider that caters to enterprise needs, ensuring they comply with data protection regulations like POPIA. Bidvest Data, for instance, offers tailored solutions that seamlessly integrate with existing communication infrastructure.
Complete the registration process with your chosen RCS provider. This process often involves validating your business identity and setting up brand assets such as logos and display names.
Create and configure message templates that align with your customer engagement strategy. Include rich media elements, quick reply buttons, and provide clear messaging that resonates with your target audience.
Leverage API integration capabilities to connect your RCS services with existing CRM, ERP, and marketing automation systems. This ensures a seamless flow of customer data and optimizes communication processes.
Conduct thorough testing of your RCS configurations to validate that messages render correctly across devices and networks. Testing helps to identify issues before rolling out the service to your customers.
Once testing is complete, launch your RCS messaging campaigns. Monitor engagement levels and feedback, using analytics to fine-tune future messaging strategies.
Configuring Rich Communication Services is an essential step for South African enterprises looking to modernize their customer engagement strategies. By leveraging the rich features of RCS, from interactive messaging to enhanced analytics, organizations can forge stronger connections with their audience while ensuring compliance and driving operational efficiency.
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Whatsapp For Business
Discover our comprehensive solution features designed to transform your business communication experience
Structured menu driven chatbot supported with AI and natural language processing, incorporating selection lists, click buttons and short cut keys. Language options, where the end user can select to be serviced in a predefined language of choice.
Our omnichannel service includes the delivery of large file batch WhatsApp template messages. A single file drives channel selection, including WhatsApp template messaging. Where Bidvest Data manages the self-help WhatsApp service, the messages can be distributed on this channel, or an alternative WhatsApp number can be created for bulk delivery of outbound template messages.
Seamless handing over to a live agent for chat support on our live agent chat portal and handing back to chatbot mode once the query has been resolved.
End user access to account information driven through API or as part of our document archive platform, and delivered inline as data, PDF, or access to a personalized unique microsite through URL, for a rich content service environment.
Supports electronic “card not present” payment integration to secure ecommerce payment gateways. This enables tracking and reconciliation of digital payments for the ease of the consumer, and improved collections for our customers.