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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the transformative power of hosted transactional communication tailored for financial services. Discover benefits, use cases, and key success factors for effective implementation.
In the evolving landscape of the financial services sector, efficient and secure communication is paramount. Financial institutions require robust transactional communication systems that can facilitate secure client interactions, ensure compliance with regulations, and improve customer engagement. This comprehensive guide delves into hosted transactional communication solutions specifically designed for financial services, exploring how they can transform communication strategies for banks, insurance companies, and investment firms in South Africa.
Hosted transactional communication refers to the delivery of automated messages triggered by specific user actions or events within a financial platform. This communication encompasses various channels, including but not limited to SMS, email, and instant messaging, and is crucial for delivering critical information such as account notifications, transaction alerts, and policy updates.
Implementing a hosted transactional communication solution offers numerous advantages tailored to the financial services industry:
Automated updates regarding account activity enhance transparency and help in building trust between financial institutions and clients.
Streamlining communication processes reduces operational costs and allows staff to focus on higher-value tasks.
Given the sensitive nature of financial data, hosted solutions ensure the secure transmission of information, reducing the likelihood of data breaches and ensuring regulatory compliance.
Several organizations in the financial sector have already begun leveraging hosted transactional communication to enhance their service offerings. Below are a few examples:
Banks use SMS and email alerts to notify customers of account transactions, ensuring they stay informed about their finances.
Insurance companies automate policy renewal reminders and policy changes notices via email, facilitating timely customer updates and improving retention rates.
When evaluating hosted transactional communication providers, financial services organizations should consider several critical factors:
To ensure that hosted transactional communication solutions are delivering the desired results, financial services organizations should establish a set of KPIs to measure effectiveness:
Get started today and see immediate results
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Get answers to common questions about Transactional Communication
We set up and generate transactional communication at scale, accepting diverse data streams, managing template libraries, and supporting business rules and error handling. Projects are developed in UAT and PROD environments following agile methodologies with JIRA support. We facilitate large batch processing via secure data transfer and accommodate small batch or singular sending via API. We generate content for multiple delivery channels, implementing failover where needed.
Discover our comprehensive solution features designed to transform your business communication experience
