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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover how customizable SMS and SVSMS solutions can enhance communication in healthcare. Learn the key benefits, implementation strategies, and success stories from South African healthcare providers.
In the fast-paced world of healthcare, effective communication is vital for operational efficiency, patient engagement, and compliance with regulations. Customizable SMS (Short Message Service) and SVSMS (Service Value SMS) solutions offer healthcare providers a streamlined method to communicate with patients, doctors, and administrative staff. This detailed guide explores how healthcare organizations in South Africa can significantly enhance their messaging strategies using Bidvest Data’s innovative SMS solutions tailored for the healthcare sector.
Effective healthcare messaging is at the core of patient and practitioner communication. With rising patient volumes and the demand for personalized care, reliable communication channels are essential. SMS messaging facilitates real-time updates, appointment reminders, and critical information dissemination, thus improving patient adherence and satisfaction.
Bidvest Data’s customizable SMS and SVSMS solutions provide healthcare organizations with flexible messaging options tailored to their specific needs. Key features include:
Healthcare providers can personalize messages based on patient demographics and health statuses, enhancing relevance and engagement.
Streamline communication processes with automated workflows that trigger messages based on specific events, such as new patient registrations or missed appointments.
For healthcare organizations looking to implement customizable SMS solutions, following a structured approach is critical:
Several healthcare providers in South Africa have successfully utilized Bidvest Data’s messaging solutions, resulting in improved patient experiences and operational efficiencies. Key metrics include:
A prominent hospital group reduced appointment no-shows by 40% within three months of implementing automated SMS reminders.
A network of clinics reported a 30% increase in patient follow-ups through personalized messaging campaigns.
Measuring the effectiveness of SMS communications is essential for continuous improvement. Key performance indicators (KPIs) healthcare organizations should track include:
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Get answers to common questions about Sms And Svsms
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.