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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore SMS failover solutions essential for healthcare communication continuity. Learn how to implement these solutions to ensure reliable messaging in critical situations.
In the healthcare industry, reliable communication channels are not just beneficial; they are vital. SMS communication has emerged as a preferred method for disseminating critical information due to its immediacy and accessibility. However, ensuring that these messages reach their intended recipients without interruption is paramount, especially in emergencies. This guide explores the SMS failover solutions designed to maintain operational resilience in healthcare settings, ensuring that critical communications are delivered seamlessly, even in adverse conditions.
SMS messaging serves as a lifeline in healthcare communications, facilitating interactions between healthcare providers, patients, and emergency services. Here are several key advantages:
Failover solutions are designed to ensure that SMS communications remain uninterrupted, even during system failures. This is crucial in healthcare settings where every second counts and the ability to communicate effectively can save lives.
Integrating SMS failover solutions involves several critical steps:
Several healthcare organizations have successfully implemented SMS failover solutions, leading to improved communication continuity. For example:
This hospital network experienced significant communication delays during peak times. By implementing an SMS failover solution, they reduced message delivery time by 60%, enhancing patient safety and operational responsiveness.
Following the rollout of an SMS failover solution, this service improved its patient reminder system, leading to a 30% increase in appointment adherence and a marked reduction in no-shows.
To measure the success of SMS failover initiatives, healthcare organizations should establish key performance indicators (KPIs) including:
The implementation of SMS failover solutions is not merely an optional enhancement; it is a critical requirement for healthcare organizations seeking to ensure continuity of care. By investing in robust messaging infrastructure, healthcare providers can safeguard effective communication during the most pressing of circumstances, ultimately protecting patient health and improving operational outcomes.
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Get answers to common questions about Sms And Svsms
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.