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Enabling Business Communication at scale, uniquely engaging one customer at a time.Enabling Business Communication at scale
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“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Explore the essential aspects of SMS delivery reporting, integrated with failover solutions. Ensure critical communications reach clients effectively while enhancing operational efficiency.
In the age of digital communication, SMS remains a powerful tool for businesses to connect with their clients. However, ensuring that messages are delivered without fail is crucial, especially for enterprises handling sensitive transactions. This guide explores the intricacies of reporting on SMS delivery, focusing on failover solutions that enhance reliability and ensure message integrity across various sectors, including financial services, healthcare, and logistics.
SMS delivery reporting refers to the tracking and analysis of SMS message statuses, providing businesses with insights into delivery rates, failures, and overall performance metrics. For corporate entities, this reporting is essential for ensuring compliance, accountability, and operational efficiency.
Failover solutions are integral to SMS delivery as they provide alternative pathways for message transmission when the primary route fails. This ensures that critical communications are not interrupted and that enterprises maintain strong lines of communication regardless of technical difficulties.
When an SMS fails to deliver via the primary traffic channel, failover mechanisms immediately reroute the message through alternative networks or service providers. This redundancy minimizes downtime and maximizes delivery success rates, safeguarding important customer interactions.
To implement effective SMS delivery reporting and failover solutions, enterprises need to follow a structured approach that includes selecting the right service providers, defining reporting metrics, and integrating with existing systems.
Several enterprises that deployed SMS delivery reporting with failover solutions have experienced significant improvements in their messaging outcomes:
After implementing failover systems, a leading bank reduced their SMS failure rate by 40%, ensuring timely communication for client notifications and emergency alerts.
A hospital group increased patient appointment confirmations by 60% using reliable SMS communication with failover capabilities, enhancing patient engagement.
As SMS continues to evolve, integration with other communication technologies and advanced analytics will enhance the value of delivery reporting. Businesses that adopt innovative solutions will stay ahead in providing reliable, customer-focused services.
For enterprises in South Africa, investing in SMS delivery reporting paired with failover solutions is not just a best practice but a necessity. With reliable communication channels, businesses can foster stronger relationships with their clients, drive engagement, and ultimately achieve better operational outcomes.
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Get answers to common questions about Sms And Svsms
“Thank you Bidvest team for your great service throughout 2024.”
- MTN
“Working with the Bidvest team is a real pleasure. We've thoroughly enjoyed partnering with a local provider for our business' WhatsApp profile - invoicing is simple and our templates are loaded and approved speedily. Prepaid24 would highly recommend Bidvest. Such a seamless process from setup to production!”
- Prepaid24
“We're incredibly grateful to the Bidvest Data Team who go above and beyond to support us with vital customer communication. Their commitment and innovation has kept us at the forefront of electronic customer engagement.”
- Sanlam Retail Mass
“Dear Bidvest team, Just wanted to take the time to say a very special thank you to TEAM BIDVEST. Everyone at OUP thanks all the people involved over the last few weeks and trust me, everyone in our organization now knows how much we can depend on Bidvest and we're all truly grateful for your efforts. Your responsiveness to our changing needs and requests is truly appreciated”
- Oxford
Discover our comprehensive solution features designed to transform your business communication experience
Bidvest Data sends on average more than 10 million personalized SMS/SV SMS messages per month, with daily peaks exceeding 2 million messages. This comprises mainly of transactional notifications and hosted transactional data.
The SMS channel delivers a secure, shortened personalized URL to the consumer, directing them to their unique microsite. All consumer activity can be tracked.
PDF documents, HTML content, videos and animations can be hosted on our Zero Rated Data domains. Reverse billing of data on these domains ensure access for end users to content at no cost. Bidvest Data offers this service on all South African and Namibian mobile networks.
Bidvest Data offers custom-built, screen adaptive, HTML environments, enabling features like animation, rotating GIFs, and interactive buttons.
Our service includes automated large file batch sending through sFTP data transfer. The data can selectively drive template messaging. Near real-time SMS sending is facilitated through our API, using templates or dynamic text.
Where another channel in our omnichannel platform is unsuccessful in delivering a message, we can automatically fail over to SMS. Priority and fail over channels are configurable.
Bidvest Data provides near-real-time and periodic aggregate batched reporting on consumer engagement, including link tracking, SMS and SV SMS delivery status, and customized reports on microsite access.